All orders will be delivered in approximately 3-5 business days, please allow longer for regional areas. A shipping confirmation email will be sent to you as soon as your order leaves our warehouse.
1-3 business days (Sydney, Canberra, Melbourne, Adelaide, Brisbane)
ALL OTHER LOCATIONS
2-7 business days
REGIONAL & CONTRY AREAS
5-15 business days
To ensure that your item arrives safety, we use Australia post parcel, and regular satchels which have tracking or a reference number. For items over 5kg or large parcel we use courier service such as Fastway Courier, TNT and Courier Please etc. Vacum World is not responsible for any goods sent to an incorrect address, please make sure your delivery address is correct. We are not directly liable for any loss, theft or any damage to goods during the transit. If any problems arise, please contact us and we will do our best to resolve issues. Large parcels sent via courier services cannot be delivered to PO Box address. We kindly request an authority to leave items in a safe place if you are not at home to avoid re-delivery fee.
We are happy for you to pick up items at our store/warehouse, please contact us before you come to visit us. Pick up is available from Monday 8am to 5pm to Saturday 8am to 1pm (excluding public holidays and every 3rd Saturday). We are at 8 Wharf Road, Melrose Park NSW 2114
Items can be returned for exchange or refund within 30 days from the date that the customer receive item. To return your items(s), please contact us.
If you simply change your mind, you may return items to our warehouse within 30 days at your own cost to return to us.
Returned goods must be in new condition and in their original packaging with all accessories and your proof of purchase. Please make sure the item has NO man-made sabotage. Only defective product can be offered exchange, we is not obliged to accept the return if product damaged by your misuse.
Refund will be processed once your item has arrived, Vacuum World will refund the original product purchase price. Return postage cost is the buyer’s responsibility. If item includes free postage and the item is returned for a refund, actual postage charge will be deducted from the refunded amount.
If product is damaged in transit or defective, you must contact us within 5 working days so that we are able to replace your item.
We reserve the right to refuse any returns for objective reasons and make change to our policies, terms and conditions at any time.
10% of restocking fees and delivery charges from Vacuum World will be applied if you simply change your mind or make purchase in error.